Motor Claims Service Team Lead – Direct

Sanlam; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent insurance company is seeking a First Line Manager for their Cape Town office. You will manage and support the Claim Service Consultant team to ensure exceptional service delivery and fulfilment of claims. Candidates should have insurance experience, a Matric certificate, and strong people management skills. This role emphasizes talent development and operational efficiency within the Direct Claims Service standard operating procedures. Join a leading organization and help shape the future of insurance in Southern Africa.

Qualifications

• 5-10 years’ insurance experience needed.
• 2-5 years' claims experience is required.
• Experience in managing high volume processes is advantageous.

Responsibilities

• Manage and develop the Claim Service Consultant team.
• Support Direct motor claims branch and fulfil claims requirements.
• Ensure superior service delivery within operational standards.

Skills

People Management

Negotiation skills

Client Service Orientation

Presentation skills

Statistical/Data Analytics

Communication (verbal & written)

Guidewire ClaimCenter Claims

Workflow Management

Education

Matric certificate or equivalent qualification

Insurance related qualification

FAIS complaint

Tools

MS Word

MS Excel

MS Power Point

Job description

A prominent insurance company is seeking a First Line Manager for their Cape Town office. You will manage and support the Claim Service Consultant team to ensure exceptional service delivery and fulfilment of claims. Candidates should have insurance experience, a Matric certificate, and strong people management skills. This role emphasizes talent development and operational efficiency within the Direct Claims Service standard operating procedures. Join a leading organization and help shape the future of insurance in Southern Africa.