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Job summary
A leading service management company is seeking a Manager to oversee daily operations in Rustenburg. Responsibilities include managing wage control, conducting performance assessments, and ensuring customer satisfaction. Ideal candidates will have extensive sales and management experience. This full-time role provides the opportunity to lead a dynamic team and enhance operational efficiency.
Qualifications
- Managerial experience required.
Responsibilities
- Direct wage control and overtime management.
- Effective organization of staffing and site requirements.
- Management of time and attendance.
- Conduct performance assessments and provide feedback.
- Ensure customer service standards are met.
Skills
- Direct Wage control (overtime)
- Overheads
- Contract contribution in line with the budget forecast
- Effective Organisation Analyse staff‑turnover to ensure proper allocation of employees in line with contract / site requirements
- Effective management rosters and shift patterns in accordance with PRP
- Management of time & attendance (overtime annual and sick leave)
- Supervision
- Provide for employee engagement platforms including parades attendance
- Conduct regular performance assessments and give corrective feedback on all subordinate employees
- Maintain discipline of employees in accordance with code of conduct and related legislation
- Deploy PSIRA registered officers at the sites
- Ensure that armed response under one's supervision are certified in accordance with Regulation 21
- Retain clients by delivering customer service in accordance with SLAs
- Conduct regular service audits and implement corrective actions where there are gaps
- Resolve customer queries speedily
- Maintain an open communication with clients in line with the escalation procedure
- Manage the Security Operations in accordance with site specification & PSIRA standards
- Reduce unplanned absenteeism to ensure maximum site coverage
- Control overtime that is caused by unplanned absenteeism
- Prevent claims against the Company through regular assessment of customer risks
- Ensure that all services provided are invoiced accurately and that paid for on time
Manager
- Sales Experience
- Direct Sales
- Retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.