Receptionist (Contract) - Luxury Hotel - Stellenbosch

Tych Business Solutions; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Stellenbosch is seeking a Receptionist/Switchboard Operator for a fixed-term contract. The successful candidate will provide excellent customer service, operate the telephone system, and assist guests with enquiries, ensuring smooth communication. Candidates should have experience in a similar role, be organized, and able to work shifts. This position offers an opportunity to engage with high-profile guests in a prestigious environment.

Qualifications

• 1–2 years experience as a receptionist or switchboard operator, preferably in a hotel.
• Confident, well-presented, and able to interact with high-profile guests.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information about the hotel's facilities and experiences.
• Operate the telephone and switchboard system efficiently.
• Direct calls and messages to the correct departments or personnel.
• Report guest concerns or feedback to management promptly.

Skills

Customer service skills

Telephone etiquette

Written and verbal communication skills

Organization

Team player

Education

Grade 12

Hospitality qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Introduction

Our client, a luxury hotel in Stellenbosch, is seeking a Receptionist / Switchboard Operator for a fixed-term contract.

The successful candidate will warmly welcome guests, assist with enquiries, and ensure smooth communication across the property.

Duties & Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information about the hotel's facilities and experiences.
• Conduct short estate or property tours when required.
• Operate the telephone and switchboard system efficiently.
• Direct calls and messages to the correct departments or personnel.
• Maintain accurate records of bookings and communicate with security.
• Distribute information and update internal communication lists.
• Coordinate daily restaurant bookings with relevant departments.
• Report guest concerns or feedback to management promptly.
• Handle and record lost property according to hotel procedures.

Desired Experience & Qualification

• Grade 12; a hospitality qualification will be an advantage.
• 1–2 years' experience as a receptionist or switchboard operator, preferably in a hotel.
• Excellent telephone etiquette and customer service skills.
• Fluent in English, with strong written and verbal communication skills.
• Confident, well-presented, and able to interact with high-profile guests.
• Computer literate (Word, Excel, Outlook).
• Organized, detail-oriented, and a team player.
• Willing to work shifts, weekends, and public holidays.

Interested?