Trainee Retail Manager

Joblink Placement; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic retail company in Pretoria is seeking an experienced Trainee Manager to lead store operations and empower teams. Ideal candidates will have 3-5 years of experience in retail management, a strong record in sales, and excellent customer service skills. Strong leadership abilities and knowledge of retail operations are essential for success in this role. Join us to drive store performance and enhance customer satisfaction.

Qualifications

• 3-5 years experience as a retail store manager or assistant/trainee manager.
• Proven record of achieving sales targets.
• Fluency in English (written and verbal).

Responsibilities

• Drive sales with exceptional customer service.
• Maintain high store standards.
• Train and manage a high-performing team.
• Analyze store sales data for growth opportunities.

Skills

Sales targets achievement

Customer service

Retail operations knowledge

Inventory management

Interpersonal skills

Leadership skills

Problem-solving

Communication skills

Microsoft proficiency

Education

Grade 12 (Matric) certificate

Tertiary qualification

Job description

Introduction

PURPOSE OF THE ROLEWe are seeking a dynamic and experienced Trainee Manager to lead our teams and drive the success of the Retail Stores around the Pretoria area.

The ideal candidate will have a proven track record of achieving sales targets, delivering exceptional customer service, and effectively managing store operations.

With an ability to reduce risk and stock losses and ensure world‑class store standards to meet business targets.

The Trainee Manager will be responsible for all the operational aspects relating to the Stores, as well as to empower and lead the team of employees to reach and exceed business objectives.

Key Responsibilities

• Drive and promote sales by ensuring world‑class customer service.
• Ensuring excellent customer service standards are always maintained.
• Maintaining outstanding store standards by following the company merchandising standards, and promotion of stock, stock management, and merchandising to optimize product availability and presentation together with correct pricing of products.
• Assisting in the receiving of stock, stock counts, managing expiry dates, and condition of stock.
• Recruiting, training, and managing a high‑performing team while building and supporting the company’s Culture.
• Cash Management, including preparing floats, daily banking, and providing cashier support.
• Management of team – training, coaching, and performance of team members.
• Maintaining and adhering to all health and safety processes and regulations.
• Making sure the hygiene requirements and food quality and safety standards are followed.
• Analyzing store sales data and identifying opportunities for growth and improvement.
• Overseeing store operations, including opening, and closing procedures, and security.
• Building and maintaining positive relationships with customers, vendors, and stakeholders.

Requirements

• Grade 12 (Matric) certificate or equivalent qualification.
• A tertiary qualification will be an advantage.
• Previous experience of 3-5 years as a retail store manager or assistant / trainee manager, preferably in the FMCG retail industry, leading a team.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Knowledge of retail operations, including inventory management, merchandising, and store procedures.
• Valid Driver's license preferably your own vehicle.
• Building and maintaining relationships with strong interpersonal skills - living out the company values and unique Company culture.
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast past and dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to communicate fluently in English (written and verbal).
• Strong leadership and team management skills.
• Ability to analyze sales data and market trends to make informed decisions.
• Strong managerial abilities: Planning, organize, and control.
• Strong problem‑solving skills.
• Service orientated, confident and stress tolerance.
• Business acumen.
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.