Estate Receptionist (Fixed-Term)

findojobs-za; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality establishment in Stellenbosch is seeking a Receptionist to warmly welcome guests and guide them throughout the estate. The ideal candidate will have strong customer service skills, excellent telephone etiquette, and be comfortable interacting with a distinguished clientele. Previous experience in reception roles is preferred. This is a live-out role requiring flexibility in working hours.

Qualifications

• 12 years experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Willingness to work hospitality hours, including evenings, weekends, and public holidays.

Responsibilities

• Greet and acknowledge guests with kindness.
• Provide information about the estate and its experiences.
• Conduct guided tours around the estate for guests.

Skills

Excellent telephone etiquette

Customer service skills

Strong organizational skills

Good computer literacy

Fluent in English

Education

Grade 12

Hospitality certificate

Job description

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth.

Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment.

The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike

Candidate Responsibilities

• Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
• Provide information about the estate, its facilities, and experiences.
• Conduct guided tours around the estate for guests.
• Operate the telephone and switchboard, directing calls appropriately.
• Maintain a register of bookings and reservations, liaising with security and relevant departments.
• Compile, update, and distribute estate-related information as required.
• Keep electronic telephone directories accurate and up to date.
• Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
• Escalate guest concerns to management promptly.
• Handle all lost property, ensuring proper handover and documentation.

Candidate Requirements

• Grade 12; a hospitality certificate is advantageous.
• 12 years experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Excellent telephone etiquette and customer service skills.
• Fluent in English, with strong written and verbal communication.
• Team player with good computer literacy (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Willingness to work hospitality hours, including evenings, weekends, and public holidays.
• Comfortable interacting with distinguished clientele.
• Well-presented, enthusiastic, and professional demeanor.

This is a live-out role.