Security à Émirats arabes unis

Job Title : Store Assistant Manager Reports to : Regional Operations Manager Department : Stores Job Purpose Store Manager 2IC.

Stands in for SM when SM is not there (including dark store if applicable).

Accountable for the management of all administrative / reporting processes as it adheres to efficient inventory management of the store - process and systems.

Customer focused and effective people / team lead.

Job Objectives1.

• Ensure that the entire store team delivers consistent, excellent customer service that stands out from our competitors, in accordance with training, SOPs and ARC's standards.
• Follow and implement LIPSTICK values, attract and retain customers.
• In the absence of the SM, manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner (before escalating to call centre).
• Serve as a resource for general product knowledge to all customers (and staff members).
• Build and manage a high performing store team.
• Ensure highest levels of customer service are provided by store employees.
• Provide direction and give feedback to SM regarding employee performance.
• Serve as a resource for general product knowledge to all customers (and staff members).
• In the absence of the SM, daily management of team / people issues (absenteeism, leave, time keeping etc).
• Support the SM with the same structured and organized team communication to ensure team is always aware of current focus / initiatives / performance etc (weekly, monthly with ROM-EMT).
• Support the SM to create a store environment to deliver a customer experience you are proud of, geared to achieve sales and profit KPIs.

• Process / systems / SOPs driven, ensure adherence to all SOPs / daily / weekly process and systems actions.
• Perform opening and closing procedures, i.e. opening cash counts, closing deposits, shift management, in accordance with SOPs.
• Track retail sales against goals using LS, BI, scorecards.
• Assist in the preparation, co-ordination of stock takes and ensure complete and accurate physical stock inventory as required weekly including stock takes.
• SM to sign off on LS Inventory reports.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
• Execute and maintain new launch displays, collateral placement etc.
• Maintain VM / signage, store layout & displays - as per guidelines / SOPs.
• Ensure that all Standard Operating Procedures are implemented and followed.
• Ensure the smooth running of the store when SM is not present.
• Perform other duties as required.

• Ensure the efficient operation of the dark store, processes, systems and team (receiving, dark store coordinator and picker / packer).
• Resolve any issues that relate to the dark store operation to deliver on time order shipping and delivery within SLA.
• Implement and ensure adherence to dark store specific SOPs.

• Ensure the efficient operation of the sample stock area, processes, systems and team.
• Resolve any issues that relate to the sample stock area operation.
• Implement and ensure adherence to sample stock specific SOPs.

• Assist the SM to generate sales / KPI targets with the store team - suggest strategies to achieve & improve.
• Maximise profitability by looking for and suggesting ways to control expenses - analyze budgets and projections monthly and implement measures to achieve / exceed sales budget and achieve optimum expense ratios.
• Where you action financial processes as it relates to stock, implement ARCs procedures of managing expenses, financial controls, store controls and increased profitability.
• Ensure that store stock loss results are within Company norms, and assist the SM with an effective stock loss action plan for the store - which identifies and addresses all potential security risks.

• Demonstrate ARCs values, in your actions and behavior, lead by example.
• We Love beauty: It's at the heart of all we do.
• We are Inclusive: There is no one approach.
• We are made for everyone.
• We allow all voices to be heard.
• We are Purposeful: We do things with mindfulness and integrity.
• We offer super Service: And do all we can to ensure the best possible experience for our customers.
• We are Transparent: Our communication is clear.
• We are Interested and curious: And take pride in our appearance and with our interactions with others.
• We are Courageous: And are a result of grit and determination.
• We are Kind and respectful: to each other, our customers and the world.
• KEY CHALLENGES: Support the SM leadership and communication style - as the 2IC you need to be aligned.

• Matric, relevant higher education degree.
• 5+ years Retail store experience / knowledge (preferably beauty).
• BI, Retail Systems (stock management, POS, people, CRM, finance systems).
• Microsoft Suite - proficient excel skills.

• Sound Leadership - action and accountability.
• People focussed.
• Customer centric.
• Decisive.
• Analytical.
• Process and admin minded - continuous improvement.
• Systems savvy.

ARC V&A

Maxine Joseph