Junior / Level 1 Helpdesk Technician

The Talent Team; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing IT support firm in Cape Town is seeking a Junior Helpdesk Technician. You'll be the first point of contact, solving IT issues and ensuring exceptional client experience. The ideal candidate is problem-solving, tech-savvy, and eager to learn. This role offers flexible work arrangements, ongoing training, and opportunities for career growth into senior IT positions.

Benefits

Birthday off

Flexible work arrangements

Ongoing training

Qualifications

• Love solving problems and helping people.
• Calm under pressure and detail-oriented.
• Familiar with operating systems, networks, apps, and printing systems.

Responsibilities

• Be the first voice clients hear via phone, email, or ticket.
• Troubleshoot software, apps, networks, and printers.
• Use monitoring tools to address issues proactively.
• Keep tickets updated and organized.

Skills

Problem-solving

Clear Communication

Tech-savvy

Organized

Tools

Ticketing Systems

Monitoring Tools

Job description

Cast USA

Duties & Responsibilities

Junior Helpdesk Technician - Join Our IT Adventure

Location : Cape Town

Hours : 40 per week

Salary : Competitive

Leave : 20 days per year

Who We Are

We're a fast‑growing IT support team on a mission to make our clients' tech problems disappear - and have fun while doing it.

If you love solving puzzles, helping people, and learning new tech every day, you'll fit right in.

We're looking for a Junior Helpdesk Technician to be the hero our clients call when their tech isn't playing nice.

You’ll be the first point of contact, solving problems, sharing tips, and making sure every client feels like a VIP.

What You’ll Be Doing

• Be the first voice our clients hear - via phone, email, or ticket - and make them feel heard.
• Solve IT mysteries: troubleshoot software, apps, networks, and printers.
• Keep tickets updated and organized like a pro.
• Use monitoring tools to spot and fix issues before they become problems.
• Jump in on IT projects when extra hands are needed - learning new skills along the way.
• Communicate clearly with clients and elevate tricky issues when needed.
• Follow SOPs, keep security tight, and help make our processes even better.

Who You Are

• Love solving problems and helping people.
• Communicate clearly and listen like a champ.
• Calm under pressure, organized, and detail-oriented.
• Tech‑savvy: you understand operating systems, apps, networks, and printing systems.
• A team player who loves learning and growing in a fast‑paced environment.

Bonus Points

• Experience with ticketing systems, remote support, or monitoring tools.
• Familiarity with Microsoft .IT certifications like ITIL, MCP, MCSA.
• Previous Helpdesk or MSP experience.

Why You’ll Love It Here

• Birthday off - because you deserve it.
• Flexible work arrangements (work from home whenever you need).

Fun, supportive, and relaxed team culture.

Ongoing training to level up your IT superpowers.

Career growth opportunities - from Senior Helpdesk to Network Engineer, Solutions Architect, or even CTO.