Reefer Monitoring Agent

Recruitment Matters; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A logistics solutions company in Cape Town seeks a Reefer Monitoring Agent responsible for ensuring the effective monitoring of temperature-controlled containers. The candidate will monitor temperature levels, respond to alarms, maintain communication regarding container status, and report any deviations. Strong attention to detail and effective communication skills are essential, with preference for candidates having some experience in port operations. This role may require working in varied weather conditions and on shifts.

Responsibilities

• Monitor temperature levels of reefer containers.
• Respond to alarms and power supply issues.
• Maintain communication about container status.
• Report deviations and equipment failures.
• Keep records of temperature readings.
• Address refrigeration failures as first-line support.

Skills

Attention to detail

Issue escalation

Verbal communication

Written communication

Ability to work under pressure

Team collaboration

Experience in port operations

Familiarity with refrigeration systems

Education

Grade 12 or equivalent

Job description

Overview

Our client is looking for a dedicated and detail-oriented Reefer Monitoring Agent to ensure the effective monitoring and handling of temperature-controlled containers. The ideal candidate will play a crucial role in safeguarding the integrity of temperature-sensitive cargo within the port or designated depots.

Responsibilities

• Monitor temperature levels of reefer containers to ensure compliance with cargo requirements.
• Respond promptly to alarms, malfunctions, and power supply issues.
• Maintain real-time communication with operations teams regarding reefer container status.
• Report deviations, equipment failures, or handling issues timeously for corrective action.
• Keep accurate records of container status, temperature readings, and maintenance interventions.
• Serve as first-line support in addressing issues such as refrigeration failures, alarms, or power outages.

Key Skills

• Strong attention to detail and ability to identify fluctuations or irregularities.
• Quick response capabilities and effective issue escalation.
• Excellent verbal and written communication skills.
• Ability to work under pressure and in high-traffic operational environments.
• Team-oriented with the ability to collaborate with operations, maintenance, logistics, and security personnel.
• Comfortable working in variable weather conditions and under shift-based schedules, including nights, weekends, and holidays.
• 2–3 years of experience in port operations, logistics, or reefer container management preferred.
• Familiarity with temperature-sensitive cargo and basic refrigeration systems is an advantage.

Qualifications

• Grade 12 or equivalent.