Welcome assist and direct guests correctly in a friendly and polite way.
Provide high-quality customer service at all times.
Check guests in/out and take payments.
Manage telephones, emails, and reservations in a prompt and professional manner.
Ensure that all correspondence is recorded and filed accurately.
Ensure that all bookings are guaranteed and that no-show charges or late cancellation charges are applied where appropriate.
Review guest special requests and ensure that they are met or exceeded.
Handle problems that arise in an effective and professional manner.
Work with all hotel departments to ensure guest expectations are met or exceeded. For more information, call or WhatsApp our Recruitment Agency Team.
Experience in managing customer relations face-to-face and via phone.
High level of spoken and written English.
Customer service skills, e.g., face-to-face, telephone, email.
Proven experience in hospitality reception, admin, or similar customer-facing roles.
Familiarity with Opera software.
Key Skills: Entry Level Sales, Hospital Management, Corporate Finance, Lead Generation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.