Senior Sales Adviser (Contact Centre) (Jg10)

Santam Insurance; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider in Gauteng is seeking a Sales Advisor to enhance client relationships by offering tailored insurance solutions. Candidates should have a Grade 12 qualification, a minimum of 2 years in short-term insurance, and strong communication skills. The role emphasizes achieving sales targets while providing outstanding customer service in a dynamic call-centre environment.

Benefits

Recognition as a Top Employer

Commitment to transformation and diversity

Qualifications

• Minimum of 2 years of experience in short-term insurance.
• A valid regulatory exam certificate and short-term FAIS credits.
• Experience in personal and/or commercial products.

Responsibilities

• Achieve sales targets consistently in a call-centre environment.
• Offer tailored insurance solutions to meet customer requirements.
• Adhere to Quality Assurance processes and workforce scheduling.

Skills

Sales achievement

Customer experience

Communication skills

Customer service orientation

Education

Grade 12 / Equivalent

Job description

Stay vigilant.

Santam has been made aware of a malicious e‑mail instructing policyholders to claim a refund within hours. This is a scam; Santam will only communicate through their broker or official channels.

Find your perfect role at Santam – the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company, based in South Africa and rapidly moving into emerging markets in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on the delivery of Insurance Good and Proper.

The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world‑class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, while achieving sales targets in a call‑centre environment.

What will make you successful in the role?

• Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Qualifications and Experience

• Grade 12 / Equivalent.
• Minimum of 2 years of experience in short‑term insurance.
• A valid regulatory exam certificate and short‑term FAIS credits.
• Experience in personal and / or commercial products.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for helping others.
• A proactive attitude and the ability to work effectively in a fast‑paced environment.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive and equitable workplace, as we believe these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.

Santam has been officially recognised by the Top Employers Institute as a Top Employer for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.