Senior 3rd Line SaaS Customer Support Agent
Location: Remote (Cape Town, South Africa)
Working Hours: UK Business Hours | Monday – Friday
Salary: R40,000 – R50,000 per month (Depending on Experience)
We’re looking for a Senior 3rd Line SaaS Customer Support Agent to join our dynamic team. This fully remote position is suited to a Cape Town-based professional who is comfortable working UK business hours.
In this senior role, you'll resolve complex technical issues, collaborate with cross-functional teams, and support the continuous improvement of our service offering.
Key Responsibilities:
Requirements:
Apply now if you're a seasoned support professional ready to make an impact.
This position is aligned with the company's Employment Equity objectives and transformation commitments. In accordance with the Employment Equity Act, preference will be given to suitably qualified South African citizens from designated groups.
Candidates must have legal authorisation to work in South Africa. The company reserves the right not to make an appointment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.