Senior 3rd Line SaaS Customer Support Agent
Location: Remote (Cape Town, South Africa)
Working Hours: UK Business Hours | Monday – Friday
Salary: R40,000 – R50,000 per month (Depending on Experience)
We’re looking for a Senior 3rd Line SaaS Customer Support Agent to join our dynamic team. This fully remote position is suited to a Cape Town-based professional who is comfortable working UK business hours.
In this senior role, you'll resolve complex technical issues, collaborate with cross-functional teams, and support the continuous improvement of our service offering.
Key Responsibilities:
Requirements:
Apply now if you're a seasoned support professional ready to make an impact.
This position is aligned with the company's Employment Equity objectives and transformation commitments. In accordance with the Employment Equity Act, preference will be given to suitably qualified South African citizens from designated groups.
Candidates must have legal authorisation to work in South Africa. The company reserves the right not to make an appointment.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.