German-Speaking Service Delivery Pro (Remote)

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Service Delivery Support Associate for a fully remote position in South Africa. Candidates must have strong communication skills in German and experience in customer service roles. The role involves supporting customers and delivery partners, with varying shifts including nights and weekends. The contract lasts 9 months, offering an hourly wage of R 117.35 including language allowance. Ideal candidates are detail-oriented, customer-focused, and able to work in a dynamic environment.

Qualifications

• Minimum age: 18 years old.
• Required to have right to work in South Africa.
• Experience in inbound customer service preferred.
• Willingness to work varying shifts, including weekends.

Responsibilities

• Support customers, drivers, shippers, and Delivery Service Partners.
• Answer requests through phone, chat, and/or email.
• Gather intelligence to prevent potential issues.
• Facilitate communication between delivery stakeholders.

Skills

Strong communication skills in German

Customer-focused

Detail-oriented

Ability to learn quickly

Comfortable multi-tasking

Education

NQF Level 4 qualification or Grade 12

Job description

A leading recruitment agency is seeking a German Speaking Service Delivery Support Associate for a fully remote position in South Africa. Candidates must have strong communication skills in German and experience in customer service roles. The role involves supporting customers and delivery partners, with varying shifts including nights and weekends. The contract lasts 9 months, offering an hourly wage of R 117.35 including language allowance. Ideal candidates are detail-oriented, customer-focused, and able to work in a dynamic environment.