Remote German-Speaking Service Delivery Associate

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Service Delivery Support Associate for a fully remote role based in Johannesburg, South Africa. The position requires fluency in German and a minimum of 1 year of experience in customer service. Duties include supporting customers with delivery inquiries and facilitating communication. This 9-month contract offers an hourly rate of R 117.35 with flexible shift patterns to meet customer needs.

Qualifications

• Fluent in German required for customer interactions.
• 1+ years experience in customer service roles preferred.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Support customers with delivery inquiries through phone, chat, and email.
• Facilitate communication between customers and delivery stakeholders.
• Gather intelligence to prevent issues affecting customer experience.

Skills

Strong communication skills in German (written and oral)

Customer-focused attitude

Ability to learn quickly

Multi-tasking capabilities

Education

NQF Level 4 qualification or Grade 12 qualification

Job description

A leading recruitment agency is seeking a German Speaking Service Delivery Support Associate for a fully remote role based in Johannesburg, South Africa. The position requires fluency in German and a minimum of 1 year of experience in customer service. Duties include supporting customers with delivery inquiries and facilitating communication. This 9-month contract offers an hourly rate of R 117.35 with flexible shift patterns to meet customer needs.