German-Speaking Remote Customer Service & Sales Rep

Black Pen Recruitment; Remote; ZAR 20 000 - 30 000; Full time

Job summary

An international contact center is seeking a German Speaking Customer Service and Sales Representative to support passengers with travel-related queries and handle airline reservations. Candidates must be fluent in German and English, and possess a South African ID or permanent residence permit. The role is fully remote after initial training provided in the office. The ideal candidate should be flexible with shift work in a demanding environment, and must have a fixed-line internet connection.

Benefits

Fully paid product and systems training

Qualifications

• Must possess a South African ID or permanent residence permit.
• Fibre internet connection or stable fixed ADSL line required.
• Training provided for 4 weeks (fully paid).

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Handle voice calls and written correspondence.
• Meet key performance indicators and client service levels.

Skills

Native level fluency in German language

Flexibility to work shifts

Customer service skills

Job description

An international contact center is seeking a German Speaking Customer Service and Sales Representative to support passengers with travel-related queries and handle airline reservations. Candidates must be fluent in German and English, and possess a South African ID or permanent residence permit. The role is fully remote after initial training provided in the office. The ideal candidate should be flexible with shift work in a demanding environment, and must have a fixed-line internet connection.