Key Account Manager-Jobs in Südafrika

Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility, staff management, member satisfaction, and delivering a high standard of fitness offerings.

Requirements for Key Performance Areas (KPAs):

• Operations
• Manage day-to-day facility operations including:
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Preventative maintenance schedule

• Health and Safety
• Ensure compliance with all health and safety matters within the facility.

• Service
• Member resolution: Manage and resolve all member queries related to operations.
• Member interaction: Engage with members professionally and friendly, adhering to company standards.

• People
• Employee development: Commit to continuous personal and professional development of yourself and your team.
• Staff retention: Manage staff performance and morale to build an effective team.

• Financial
• Net Member Movement (NMM): Ensure quality service to minimize cancellations and support sales efforts for new memberships.
• Controllable costs: Manage and monitor all consumable stock within the facility.

Experience & Competencies

• General management experience in sales and operations
• Ability to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in the fitness or related industry is advantageous
• Availability to work peak times, including evenings and weekends, is essential.

We invite you to send your CV to Zein at: recruitment@planetfitness.co.za

• If you are an existing employee of Planet Fitness, please follow the internal application process.
• If you do not hear back within 14 days, consider your application unsuccessful.