Travel à Afrique du Sud

Experience Coordinator (Guest Experience Management/Luxury Travel)

Our client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insider's map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an unforgettable journey, immersing clients in the richness of South Africa's landscapes and local culture. Providing personalized itineraries, a shared expertise in the country's history, wildlife and breathtaking destinations, will exceed expectations.

Our team is growing! We are looking for a creative, dynamic, quick-thinking and quick-learning Guest Experience Coordinator (itinerary planner) role based in Cape Town, in a boutique luxury travel company. Must have a passion for sourcing the unique and the “unknown”, be very strong with understanding and planning logistics, have a pain‑staking eye for detail, be curious, be willing to learn from mistakes, and be proactive about problem‑solving, a great communicator (verbal and written), and ideally, someone who is naturally leaning towards “out the box” thinking.

Cape Town, South Africa

South Africa

Hybrid

Full time/Permanent

R35 000 CTC per month

• Cape‑town-based (hybrid role—offices are currently in Greenpoint) and Cape Town knowledgeable—this is a must. We are a small team and, therefore, require the new team member to hit the ground running on creating personalised, creative, and elevated itineraries.
• Client management, tactful complaint resolution, flexibility around guest needs and preferences, and willingness to "show up" for guests.
• Be willing to be on call outside of traditional office hours - need to man company phone line at times, communicate with guides and drivers even if guests are travelling on the weekends.
• Ability to come up with creative itineraries for guests to experience their destinations in a personalised manner - we are mostly Cape Town/Western Cape focused, though the company is growing its product to include other parts of South Africa and hopefully global offerings in the near future.
• Knowledge of the travel sphere, what is known and what is unique so as to craft special experiences.
• Pain‑staking attention to detail is a MUST. We look for this from the moment we open your application.
• Ability to independently research, reach out to and follow‑up with partners, create the physical itinerary, communicate proactively and effectively with suppliers for accuracy and creativity, ensuring logistics are exact and accurate. Overall ability for quick turn‑around time on enquiries with accuracy and creativity is what we are looking for.
• Advise on group travel when/where necessary. Coordinate complex logistics with regards to group travel.
• Basic accounting abilities - calculating costs of itineraries to accurately quote and invoice.
• Intuitive & pro‑active problem‑solving.
• Ability to work independently but also reach out to the manager and the team of help and ideas. Balanced team‑player.
• 3‑5+ years work experience in Events, Travel Industry, or Hospitality is critical. We require someone who can hit the ground running to engage with and manage enquiries immediately.
• Keep up to date with and accurately advise clients on specifics around logistics, travel requirements, what to expect, etc.
• A good understanding of travel trends.
• Tactful, understanding and kind demeanour with clients.
• Ability to handle issues and complaints gracefully.
• Maintaining a high degree of professionalism and maintaining client confidentiality.
• Strong organisational skills, a MUST.
• Develop and maintain strong and positive relationships with suppliers, vendors, clients, and partners.
• Travel expense monitoring and tracking.
• Learn the travel booking system and other tools the company uses.
• Travel trends and cost analysis.
• Knowledge of travel regulations and policies.
• Responsive on team group chat and on Slack.
• Personal accountability is a MUST.
• Event planning experience.
• Working with B2B partners in the luxury travel industry.
• Mail chimp and social media abilities.
• Knowledge of the "Chase" System.
• Very strong geographical knowledge for Western Cape, but all of South Africa.
• Having personally travelled.
• This position does not sponsor visas to stay/reside in South Africa.
• Must have own transport/ability to get to the office (Greenpoint, Cape Town).
• Growth potential in an exciting industry.
• Co‑working space in a very desirable location.
• Opportunities to experience the world of luxury travel.
• Supportive, encouraging and kind work environment
• Coworking office space
• Reporting to an awesome manager who wants you to succeed!