Regional Operations Manager

Planet Fitness; Gauteng; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading fitness company is seeking an Operations Manager to oversee facility operations, ensuring high standards of member satisfaction and staff management. This role includes managing daily operations and adhering to health and safety standards while supporting employee development and financial performance.

Qualifications

• General management experience in sales and operations.
• Passion for standards and cleanliness.
• Availability to work peak times, including evenings and weekends.

Responsibilities

• Manage day-to-day facility operations.
• Ensure compliance with health and safety matters.
• Engage with members professionally.

Skills

Managing multi-disciplined teams

Customer service

Operational standards

Job description

Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility, staff management, member satisfaction, and delivering a high standard of fitness offerings.

Requirements for Key Performance Areas (KPAs):

• Operations
• Manage day-to-day facility operations including:
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Preventative maintenance schedule

• Health and Safety
• Ensure compliance with all health and safety matters within the facility.

• Service
• Member resolution: Manage and resolve all member queries related to operations.
• Member interaction: Engage with members professionally and friendly, adhering to company standards.

• People
• Employee development: Commit to continuous personal and professional development of yourself and your team.
• Staff retention: Manage staff performance and morale to build an effective team.

• Financial
• Net Member Movement (NMM): Ensure quality service to minimize cancellations and support sales efforts for new memberships.
• Controllable costs: Manage and monitor all consumable stock within the facility.

Experience & Competencies

• General management experience in sales and operations
• Ability to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in the fitness or related industry is advantageous
• Availability to work peak times, including evenings and weekends, is essential.

We invite you to send your CV to Zein at: [e-mail]

• If you are an existing employee of Planet Fitness, please follow the internal application process.
• If you do not hear back within 14 days, consider your application unsuccessful.