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Support Consultant
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Support Consultant
Job summary
A leading customer engagement business in Cape Town is seeking an energetic Support Consultant to join their team. This in-office role involves providing first-line support across multiple channels including phone, email, and social media, ensuring customer queries are resolved and every interaction reflects high standards of service. Join a collaborative culture with opportunities for growth and recognition.
Qualifications
- Energetic and service-driven personality is essential for success.
- Willingness to learn and adapt in a fast-paced environment.
- Excellent communication skills across various channels.
Responsibilities
- Interact with customers via telephone, email, chat, text, and social media.
- Provide first-line support to resolve customer queries.
- Ensure customer experience reflects commitment to excellence.
We’re looking for an energetic and service-driven Support Consultant to join our dynamic Contact Centre team in Westlake. This is an in-office role within a fast-paced, interactive environment where no two days are the same.
As a Support Consultant, you’ll be the voice and personality of our brand—interacting with customers across multiple channels, including telephone, email, chat, text, and social media. You’ll provide first-line support, resolving queries and ensuring that every customer experience reflects our commitment to excellence.
At Achievement Awards Group, you’ll be part of a collaborative team where learning, growth, and recognition are part of the culture. You’ll receive training, support, and the opportunity to build a career in one of South Africa’s leading customer engagement businesses.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.