Zoho CRM Manager (Zoho CRM Specialist)

Project Y; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A growing fintech company is seeking a proactive CRM Manager to take full ownership of their Zoho CRM in Cape Town. This role involves managing the CRM, implementing new features, and ensuring data integrity to support growth. Ideal candidates will have 3+ years of direct experience with Zoho CRM, strong analytical skills, and the ability to work collaboratively across teams. This is a senior position key to optimizing sales and marketing efficiencies.

Qualifications

• 3+ years of hands-on experience managing Zoho CRM.
• Strong understanding of Zoho CRM architecture and features.
• Excellent communication skills to collaborate with stakeholders.

Responsibilities

• Manage and configure Zoho CRM functionalities.
• Develop new features to enhance business processes.
• Train team members on Zoho CRM best practices.

Skills

Zoho CRM management

Analytical skills

Sales & marketing knowledge

Training and support skills

Education

Zoho CRM certifications

Tools

Zoho Campaigns

Business Intelligence Tools

Job description

About the Company

Work for a successful Tech company building the future of SME financing. As a fast-growing fintech with offices in Zurich and Frankfurt, the team combines technology, data, and capital to unlock access to financing for small and medium-sized businesses across Europe.

The Fintech company is a high-growth, VC-funded later stage startup, recently named as one of CNBC’s Top Fintech Companies Worldwide and are the leading pan-European digital SME finance platform.

As sales & marketing are at the core of its business, they are now looking for a Zoho CRM Specialist to help us scale.

About The Role

We are looking for a hands-on and proactive CRM Manager to take full ownership of our Zoho CRM. In this role, you will be responsible for ensuring that our CRM is maintained and continuously evolves to meet the needs of our fast-scaling business. The companies Zoho CRM is already set up and running. What they now need is someone who can take it to the next level by implementing improvements and new features that go beyond the out-of-the-box features the standard Zoho version provides.

They are a rapidly growing company and expanding to additional countries within Europe and beyond. It will be your job to make sure the CRM lives up to this challenge. You will oversee everything from day-to-day system administration to building new features, automations, integrations, and reporting. This is a key role with high responsibility, working closely with Sales, Marketing, and Operations teams to ensure our CRM is a growth engine for the business.

What Will You Do

• Zoho CRM Ownership & Development: Manage and configure Zoho CRM (modules, workflows, blueprints, automations, dashboards, reports, email campaigns, and integrations).
• Develop and implement new features and enhancements to improve business processes and sales & marketing efficiency.
• Maintain system security, user roles, permissions, and compliance with data protection standards (e.g., GDPR).
• Data Management & Reporting: Ensure data integrity through audits, deduplication, and best practices.
• Build and maintain dashboards and reports to provide actionable insights into sales, customer engagement, and pipeline health.
• Ensure tracking of all sales & marketing activities to deliver insights for leadership decision-making.
• Monitor performance metrics and propose improvements.

Cross-functional Collaboration

• Partner with Sales, Marketing, Product, and Support teams to optimize workflows and align CRM functionality with strategic objectives.
• Support marketing campaigns and customer lifecycle management with segmentation and automation.
• Coordinate work with external CRM consultants where needed to ensure the best possible results.

User Enablement & Support

• Train team members on Zoho CRM best practices and new functionality.
• Serve as the first point of contact for CRM-related issues and troubleshooting.
• Drive adoption across the organization.

What We Are Looking For

• You are detail-oriented, sales-minded, and thrive on taking ownership. You enjoy combining technical know-how with strategic thinking to create impactful solutions. You’re able to bridge the gap between management, strategy, and sales, and love making systems work smarter.
• 3+ years of hands-on experience managing Zoho CRM.
• Strong understanding of Zoho CRM architecture, workflows, automations, and reporting, including Zoho Campaigns, BI Tools, Dashboards, and Integrations.
• Solid data management and analytical skills, with the ability to translate data into insights.
• Experience integrating Zoho CRM with other systems (marketing automation, finance, or customer support tools).
• A solid understanding of sales & marketing processes and strategy.
• Excellent communication skills and ability to collaborate with multiple stakeholders.
• Self-starter with a problem-solving mindset, detail orientation, and sense of ownership.
• Zoho CRM certifications are a strong plus.
• English proficiency; German is a strong plus.
• Experience level: Senior