Assistant Store Manager - Vangate

iKhokha; Cape Town; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A dynamic retail company in Cape Town seeks an experienced individual for store management. Responsibilities include assisting with sales, managing stock, and driving performance. Candidates should have experience in retail and strong interpersonal skills. This full-time role offers a hybrid work model and competitive benefits.

Benefits

Competitive remuneration and benefits

Hybrid remote and in-office work models

Opportunities for study leave

On-demand learning and development access

Friendly collaborative culture

Qualifications

• 1 year of retail or sales experience with cold calling.
• Proficient in MS Office Suite, especially Word, Outlook, Excel.
• Strong commercial skills with ability to execute against targets.

Responsibilities

• Assist with management of the store when the Store Manager is absent.
• Drive monthly sales activation ratios and create revenue opportunities.
• Oversee stock management processes within the store.

Skills

Retail sales experience

Communication skills

Organizational skills

Store management experience

Strong interpersonal skills

Education

National Senior Certificate (Matric)

Tools

MS Office Suite

CRM systems (e.g., Hubspot)

Job description

Overview

Vangates 3.2 m² kiosk is where ambition meets action perfect for a chance-taker who believes in better.

Lead with purpose and help us create memorable merchant experiences in this energetic space.

Responsibilities

• You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• You will also be accountable for driving monthly sales activation ratios, staff route planning for outbound activities, proactively creating revenue-generating opportunities in line with iKhokha performance goals.
• Additionally day to day you will:

• Open & close the store with adherence to trading times according to iK store operating hours.
• Assist in creating efficient and delightful merchant instore experiences.
• Act as an immediate support to sales agents within the iKhokha Store network.
• Oversee stock management processes within the iK Store.

• In addition to the above you will :
• Be accountable for the performance of agents based in the designated store.
• Dialling leads generated in field for conversion.
• Sales.
• Assist with traction on store ratings online.
• Customer service.
• In-field supervision of sales agent.
• Adherence to store operating hours.
• Assist in profile creations for merchants.
• Train and coach field & in-store agents.
• Monitor productivity of staff daily as per company requirement.
• Management of time and attendance.
• Conduct check-ins with merchants previously visited by agents.
• Assisting with stock management. Receiving and dispatching stock.
• Weekly stock takes and cycle counting.
• Basic understanding of POS systems for stock management.
• Management of store asset registers.
• Report back to internal stakeholders weekly / monthly on store performance.
• Report to the Store manager daily.
• Feedback on general in-store activity.
• Reporting to logistics / finance on any stock queries.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) Required.

Deal Breakers

• 1 year retail or sales experience as well as cold calling sales field or retail experience with the following additional requirements :
• Proficiency in MS Office Suite; specifically Word Outlook Excel.
• An understanding of retail and branch operating dynamics.
• Ability to convert cold and warm leads gathered by sales staff.
• Experience working with CRM systems preferably Hubspot.
• Basic understanding of logistics processes and best practice of managing stock inflows and outflows.
• Strong commercial skills and business acumen with the ability to execute against sales and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise sales people in the branch environment.
• Strong communication skills over the phone written and in person with the ability to speak both English and vernacular language within designated store.

Additional Experience

• Operationally strong with tactical thinking skills.
• Solid analytical ability.
• Solutions oriented and excellent team-worker who is able to motivate manage coach and lead a junior team.
• A confident and assertive communicator with strong influencing and negotiation skills.
• Organizational and planning skills.
• Sales Management against designated target.
• Strong negotiation skills.

Perks & Employment Details

• Work in a high-growth company with tangible results youre accountable for.
• Enjoy hybridremote and in officeworkmodels.
• Competitive remuneration and benefits including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning and development.
• Experience a friendly collaborative culture with a team of all-round-lekker humans(its true we surveyed our Employees and they told us so).
• If you find yourselfat HQ coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.

Remote Work: No

Employment Type: Full-time

Key Skills

Labor Cost Analysis, Organizational skills, Communication skills, Store Management Experience, Management Experience, Retail Sales, Guest Services, Schematics, Merchandising, Cash Handling, Supervising Experience, Retail Management

Department / Functional Area: Sales

Experience: years

Vacancy: 1