Support Consultant

Achievement Awards Group (Pty) Ltd.; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer engagement business in Cape Town is seeking an energetic Support Consultant to join their team. This in-office role involves providing first-line support across multiple channels including phone, email, and social media, ensuring customer queries are resolved and every interaction reflects high standards of service. Join a collaborative culture with opportunities for growth and recognition.

Qualifications

• Energetic and service-driven personality is essential for success.
• Willingness to learn and adapt in a fast-paced environment.
• Excellent communication skills across various channels.

Responsibilities

• Interact with customers via telephone, email, chat, text, and social media.
• Provide first-line support to resolve customer queries.
• Ensure customer experience reflects commitment to excellence.

Job description

Overview

We’re looking for an energetic and service-driven Support Consultant to join our dynamic Contact Centre team in Westlake. This is an in-office role within a fast-paced, interactive environment where no two days are the same.

As a Support Consultant, you’ll be the voice and personality of our brand—interacting with customers across multiple channels, including telephone, email, chat, text, and social media. You’ll provide first-line support, resolving queries and ensuring that every customer experience reflects our commitment to excellence.

Why Join Us

At Achievement Awards Group, you’ll be part of a collaborative team where learning, growth, and recognition are part of the culture. You’ll receive training, support, and the opportunity to build a career in one of South Africa’s leading customer engagement businesses.