Night Shift jobs in South Africa

The Collection Agents - BPO responsibility is to contact debtors to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner.

NB: Please note that this is a night shift role.

• Grade 12/Matric.
• Must be ITC Clear
• Must have a Clear Criminal Record
• 2+ years of work experience as a Collection Agent within a BPO
• Must have a minimum of one year of experience working on an international campaign.
• Willingness to work night shift.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process, and systems.
• Knowledge of the function and process in a Call Centre Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements.

• Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
• Confirm right party contact.
• Probe and determine reason for non-payment and update the system accordingly.
• Deploy bespoke retention and development plans for key employees.
• Negotiate payment arrangement with the debtor within set mandates.
• Confirm and/or update debtor’s details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).
• Load Promise to Pay (PTP) on system as agreed with debtor.
• Effective collection on active and disconnected accounts.
• Effective collection of active debtors and minimizing the rollover of accounts.
• Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.
• Complete daily productivity reports accurately and timeously.
• Ensure that monthly targets and deadlines are achieved.
• Meet division qualitative standards in terms of inputs and outputs.
• Minimize number of errors on accounts worked.

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures.

Johannesburg

Published Date: 05 February 2026

Closing Date: 28 February 2026