Operations Executive

SM Squared Talent (Pty) Ltd; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in Johannesburg is seeking an experienced Head of Operations to lead divisional strategies and enhance financial performance. This role requires an individual with a strong background in operational management and client relationship management, coupled with extensive leadership experience. The successful candidate will drive transformation and compliance initiatives while managing multi-site operations effectively.

Qualifications

• Minimum 10 years of operational management experience.
• At least 5 years in senior leadership roles.
• Experience in TES and Functional Outsourcing sectors.

Responsibilities

• Lead development and execution of divisional strategies.
• Accountability for divisional financial performance and budget planning.
• Ensure consistent delivery of high-quality staffing services.

Skills

Leadership

Financial Acumen

Operational Management

Client Relationship Management

Education

Bachelor's degree in Operations Management, Logistics, or related field

Postgraduate qualification

Job description

• Lead the development and execution of divisional strategies aligned with the overall business objectives.
• Identify market opportunities and support business development through operational planning and execution.
• Contribute to transformation and digital enablement initiatives that enhance agility and competitiveness.

Financial Performance Management

• Take accountability for divisional financial performance including budget planning, profitability, and cost control.
• Work with Finance to track revenue, margin, and cost indicators.
• Evaluate operational initiatives for ROI and adjust priorities accordingly.

Service Delivery and Client Retention

• Ensure consistent delivery of high-quality staffing and outsourcing services.
• Maintain and grow client relationships through proactive engagement and performance reviews.
• Ensure SLA and KPI compliance across all contracts.

Operational Excellence & Compliance

• Standardise and improve operational processes for scalability and efficiency.
• Ensure compliance with BCEA, LRA, OHSA and company policies.
• Drive innovation and implement technology solutions to improve service outcomes.

Workforce Planning & Talent Management

• Partner with HR to ensure teams are aligned to succession and performance frameworks.
• Develop a high-performance culture with strong accountability and recognition mechanisms.

Leadership & Stakeholder Engagement

• Lead and mentor regional and site managers across TES and FO.
• Act as the key interface between operations and support functions (Sales, HR, Finance, Compliance).
• Present regular updates to executive leadership on operational performance, risks and strategic priorities.

Data-Driven Reporting & Insights

• Use dashboards and analytics to monitor trends and improve operations.
• Deliver regular reports on financial and operational indicators.

Minimum Requirements :

• A recognised bachelors degree in operations management, Logistics, or a related field.
• A postgraduate qualification will be advantageous.
• Minimum 10 years of operational management experience, with at least 5 years in senior leadership.
• Proven experience in the TES and Functional Outsourcing sectors.
• Strong financial acumen and leadership across multi-site operations.