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Specialist Customer Journey Architect
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Specialist Customer Journey Architect
Job summary
A recruitment agency in South Africa is seeking a Specialist Customer Journey Architect to manage business analytics and contribute to the development of processes within business intelligence. Applicants should have strong analytical skills, a background in business process development, and 3 years of working experience. The role involves improving process efficiency, documenting business processes, and analyzing customer journeys to ensure continuous improvement. Skills in MS Office and business process management tools are essential.
Qualifications
- 0-5 years of experience in Business process development.
- 3 years working experience.
- Strong analytical skills with a demonstrated ability to analyse business processes.
Responsibilities
- Manage business analytics and contribute to process development.
- Document detailed requirements for business change and monitor process performance.
- Analyse and review the customer journey to improve processes.
Skills
Tools
- Statistics an advantage
- 0-5 years of experience in Business process development, continuous improvement and compliance
- 3 years working experience
- Computer skills especially MS Office and Business Process Management tools
- Strong analytical skills with a demonstrated ability to analyse business processes and workflows
Responsibilities:
- Business Analytics Management
- Contribute to development of subject matter expertise regarding current and future processes within business intelligence.
- Agile business analysis to document detailed requirements for business change.
- Eliciting requirements from different stakeholders in order to give appropriate recommendations.
- Recording and representing.
- Business Process Flow Management
- Improve process efficiency by the set targets per segment
- Process documentation for process visibility.
- Communicate core process changes to relevant stakeholders.
- Monitor process performance by submitting requirements for building triggers to monitor the processes.
- Monitor and report business process performance against accepted standards and KPIs.
- Develop and support data capture and data management processes for core systems to support the delivery of identified projects
- Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
- Outside-In thinking and Automation of core business processes Customer experience
- Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process.
- Identify and document the change requirements as informed by different data analysis.
- Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
- Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.