Customer Service & Sales Specialist (Telesales)

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable recruiting agency seeks a Customer Service & Sales Specialist for outbound telesales in Cape Town. The ideal candidate has 2 to 3 years of experience in a high-volume sales environment, with a proven ability to close sales and engage customers effectively. Responsibilities include driving revenue through proactive calling and resolving inquiries. The role requires proficiency in Microsoft Office and CRM systems, high energy levels, and strong attention to detail, ensuring accurate data management and customer service excellence.

Qualifications

• 2 to 3 years of experience in high-volume outbound telesales.
• Proven ability to close sales and exceed targets.
• Strong attention to data capture and customer records.

Responsibilities

• Conduct outbound calls to maximize sales.
• Maintain a clean and updated sales database.
• Prepare and issue professional quotations for clients.

Skills

Outbound telesales experience

Customer service skills

Proficiency in Microsoft Office

Resilience under pressure

Attention to detail

Education

Grade 12 (Matric)

Certificates in CRM systems or selling skills

Tools

Navision

CRM systems

Job description

Customer Service & Sales Specialist (Telesales) – High-energy telesales role driving outbound sales and customer growth | Lansdowne, Cape Town | R10 000 basic with commission opportunity

About Our Client

Our client operates in a customer-focused, sales-driven environment where proactive communication and performance matter. The business relies on strong outbound engagement, disciplined sales processes, and professional customer service to drive growth and long-term partnerships. This role is suited to individuals who thrive in target-driven environments and take pride in representing a brand over the phone.

About the Role: Customer Service & Sales Specialist (Telesales)

This role combines outbound telesales with customer service responsibility, positioning the successful candidate as a key point of contact for both new and existing customers. The focus is on driving revenue through proactive calling, resolving customer queries efficiently, and supporting the broader sales operation through accurate administration and lead generation. Performance, consistency, and attention to detail are critical to success in this position.

Key Responsibilities

• 2 to 3 years of experience in high-volume outbound telesales, using prepared sales scripts to drive sales and exceed targets
• Conduct outbound calls to existing and prospective customers to maximise sales through product knowledge and persuasion
• Identify and research new business opportunities and generate qualified leads for the Sales Team
• Act as the dedicated point of contact for assigned customer representatives, resolving issues within agreed timeframes
• Accurately capture orders in Navision and maintain a clean, up-to-date sales database
• Prepare and issue professional quotations for clients
• Record customer feedback, interactions, and sales activity with a high level of accuracy
• Provide switchboard relief and assist with ad hoc administrative or team support tasks as required

About You

• 2 to 3 years of experience in a high-volume outbound telesales or call centre sales environment
• Proven ability to close sales and consistently work towards and exceed targets
• Proficient in Microsoft Office, with experience using Navision or CRM systems, is advantageous
• High energy levels with the resilience to perform under pressure in a fast-paced environment
• Strong attention to detail, particularly in data capture, file hygiene, and customer records
• Professional, ethical, and aligned with high organisational and social standards

Education & Requirements

• Grade 12 (Matric) is essential
• Certificates in CRM systems or selling skills are advantageous
• Knowledge of sales and marketing principles is required