Customer Service jobs in South Africa

Assistant Store Manager Menlyn Park, Johannesburg
Step into a fast-paced, work-hard, play-hard retail leadership environment
Retail | Menlyn Park, Johannesburg | R13,000-R15,000 basic per month (excluding incentives)

Our client is a fast-growing retail brand with a national footprint in South Africa's major shopping centres. They are known for their high-energy culture, strong performance ethos, and dedication to delivering an exceptional in-store experience. The company fosters a results-driven environment where accountability and high standards are part of everyday life, offering great growth potential for ambitious retail professionals.

As Assistant Store Manager, you will support the Store Manager in leading a busy, high-performing retail team. This role requires strong operational oversight, a hands‑on leadership style, and a passion for motivating teams to hit sales targets while delivering top-tier customer service. You will also be expected to step up and run the store in the Store Manager's absence.

Working hours: Retail hours including weekends, public holidays, and shifts (5 working days per week with 1 guaranteed weekend off per month).

• Minimum of 3 years experience in a retail management or supervisory role
• Support the Store Manager in leading and motivating the team to meet and exceed sales targets
• Drive excellence in daily operations, including staff scheduling and task delegation
• Monitor store KPIs and support the team in achieving individual and store goals
• Handle staff coaching, performance management, and disciplinary discussions when necessary
• Ensure outstanding customer service and handle escalations with professionalism
• Oversee visual merchandising and ensure adherence to brand standards
• Manage shrinkage, stockroom organisation, and stock control processes
• Conduct opening/closing procedures and ensure compliance with all policies

• 3+ years of experience in a similar retail leadership role (Assistant Store Manager, Floor Manager, Supervisor)
• Proven ability to lead and develop a team in a busy retail environment
• Confident managing team performance, conflict, and discipline
• Strong KPI and target management skills
• Excellent communication skills and a customer-focused approach
• Organised, reliable, and attentive to detail
• Comfortable working weekends, shifts, and public holidays
• Proactive, hands‑on leader who thrives under pressure
• Matric required; tertiary qualification in retail or business (advantageous)

• R13,000R15,000 basic salary per month (excluding incentives)
• Competitive commission and incentive structure
• Annual performance bonus
• Benefits may include medical insurance, retirement annuity, and disability cover (to be confirmed)