Universal Banker

Standard Bank Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services group in Cape Town is looking for a results-driven Universal Banker. The ideal candidate should have a proven track record in sales, a solid foundation in banking practices, and at least 3-5 years' experience in the financial services industry. Responsibilities include driving sales growth, providing exceptional customer service, and managing client demands while adhering to regulatory requirements. This position offers an opportunity to work in a dynamic environment and make a significant impact.

Qualifications

• 3-5 years' experience in banking or financial services.
• Strong understanding of banking products, policies, and regulations.
• Demonstrated success in generating new business and building sales pipelines.

Responsibilities

• Drive sales growth and execute sales strategies.
• Provide exceptional customer service and manage client account activities.
• Assess client demand and deliver solutions within regulatory parameters.

Skills

Sales Background

Customer Service

Problem Solving

Education

National Certificate in Banking (NQF5)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical ApproachesConvincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)