Ndebele-Speaking Inbound Customer Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm based in Century City is seeking an Ndebele Speaking Customer Service Advisor. The role focuses on delivering exceptional customer service while addressing inquiries about contracts and transactions. Candidates should have a minimum of 12 months inbound call center experience and be proficient in MS Office. A clear criminal record is required, and ideal applicants will be flexible, solution-driven, and able to work independently. Offers a salary of R9500 per month with Monday to Friday working hours.

Qualifications

• Minimum of 12 months experience in an inbound call center.
• Experience in healthcare, insurance or finance is advantageous.
• Clear criminal record and available immediately.

Responsibilities

• Answer calls and respond to customer requests.
• Provide product and service information to customers.
• Identify and resolve customer issues efficiently.
• Maintain customer quality according to set standards.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Solution-driven mindset

Ability to work independently

Education

Passed Grade 12

Tools

MS Office Suite

CRM systems

Job description

A leading recruitment firm based in Century City is seeking an Ndebele Speaking Customer Service Advisor. The role focuses on delivering exceptional customer service while addressing inquiries about contracts and transactions. Candidates should have a minimum of 12 months inbound call center experience and be proficient in MS Office. A clear criminal record is required, and ideal applicants will be flexible, solution-driven, and able to work independently. Offers a salary of R9500 per month with Monday to Friday working hours.