Customer Service jobs in South Africa
Assistant Store Manager- Lenasia
Cash Crusaders Retail (Pty) Ltd
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsAssistant Store Manager
Cash Crusaders Retail (Pty) Ltd
Store Manager Mr Price Cellular Talent Pool (Limpopo)
Mr Price
Cellular Store Manager – Lead Growth & Experience
Mr Price
Sales and Customer Technical Support Manager
The Legends Agency
Channel (Partner) Sales Specialist
Voys South Africa
IT – Senior Account Manager – Johannesburg
Affirmative Portfolios
Assistant Store Manager- Lenasia
Job summary
A leading retail company in South Africa seeks an Assistant Store Manager to drive performance and enhance customer satisfaction. The ideal candidate will have proven retail management experience and strong leadership skills. Responsibilities include maximizing sales, ensuring exceptional customer experiences, and developing staff in a dynamic environment. This role operates during retail hours, including weekends and public holidays.
Qualifications
- Proven retail management experience.
- Strong leadership and people management skills.
- Excellent communication and organisational skills.
- Target and results-oriented mindset.
- Passion for customer service and retail excellence.
Responsibilities
- Drive store performance to achieve sales targets.
- Maximise income streams through effective promotions.
- Ensure consistent implementation of merchandising standards.
- Attract and retain a loyal customer base.
- Oversee inventory controls and stock management.
- Ensure exceptional customer experiences.
- Lead by example in customer-first culture.
- Train, develop, and motivate staff.
Skills
Are you a results-driven leader with a passion for retail and people development?
Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
- Operational Management: Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add‑ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Inventory Management: Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Customer Service: Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service‑related complaints quickly and effectively.
- Lead by example in reinforcing a customer‑first culture among staff.
- People Management: Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Administration & Compliance: Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.
- Proven retail management experience
- Strong leadership and people management skills
- Excellent communication and organisational skills
- Target and results‑oriented mindset
- Passion for customer service and retail excellence
Working Hours : Retail hours, including weekends and public holidays
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.