National Customer Service Centre Leader — Service Excellence

The Legends Agency; Durban; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A leading customer service firm in Durban is seeking a National Customer Service Center Manager to oversee call center operations. The successful candidate will be responsible for managing performance, budgeting, and staff development. Required qualifications include at least 7 years of call centre experience and a degree in management or business. Strong leadership skills and a commitment to service excellence are essential for this role.

Qualifications

• Minimum 7 years of call centre experience, at least 3 years in management.
• Proven experience in FMCG, JIT, supply chain, or logistics environments.
• Valid Code EB drivers license required.

Responsibilities

• Manage call centre operations and ensure service levels are met.
• Handle budgeting, budgeting management, and financial control.
• Oversee staff management, training, and development.

Skills

Planning and organization

Project management

Verbal and written communication

Report writing and analytical thinking

Problem-solving and decision-making

Education

Degree in management or business administration

Diploma in Contact Centre Management

Job description

A leading customer service firm in Durban is seeking a National Customer Service Center Manager to oversee call center operations. The successful candidate will be responsible for managing performance, budgeting, and staff development. Required qualifications include at least 7 years of call centre experience and a degree in management or business. Strong leadership skills and a commitment to service excellence are essential for this role.