Empathy-Driven Customer Support Champion

Concentrix - CA; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative to join their team in Cape Town. This role requires empathy and experience in customer service to support clients facing financial difficulties. Candidates should have strong communication skills and the ability to work onsite. The position offers competitive benefits, including medical aid and a starting salary of R7524 per month.

Benefits

Basic salary of R7524

Employee Assistance Programme

Medical aid for the main member

Subsidised transport

Qualifications

• 2 years customer service experience, call centre AND/OR 6 months Utilities experience.
• Minimum B2 English Language level, Email Writing and Computer Literacy required.
• Must be able to work rotational shifts aligned to UK business hours.

Responsibilities

• Support customers in vulnerable circumstances with empathy.
• Negotiate affordable repayment plans with struggling customers.
• Demonstrate good listening skills.

Skills

Customer service experience

Ability to type 25 wpm

Proficient in English verbal communication

Self-motivated

Computer Literacy

Education

Grade 12

Job description

A leading service provider is seeking a Customer Service Representative to join their team in Cape Town. This role requires empathy and experience in customer service to support clients facing financial difficulties. Candidates should have strong communication skills and the ability to work onsite. The position offers competitive benefits, including medical aid and a starting salary of R7524 per month.