Customer Service à United States

About Us:

Superbalist is South Africa’s highest rated fashion e-tailer with a steadfast commitment to being customer led, data backed and fashion forward. Our award-winning platform connects with millions of customers every month driving delight from the superior browsing experience to the unboxing and beyond. We’re now looking for talented and dynamic thinkers that will help take us to the next level of customer experience.

Purpose of the role:

Accountable for sourcing/maintaining suppliers for various portfolios within a category based on profitability targets.

Responsibilities:

• Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
• Source and prioritize new brands and suppliers according to this growth plan and in line with market trends and consumer demand
• Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
• Develop a promotional program, source great deals and manage site merchandising for the department
• Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
• Manage stock and availability (including replenishment orders, stock cover)
• Supporting performance improvement initiatives for the Retail team as a whole

Min Requirements:

• Min of a Bachelor’s degree (Business Science/B.Com/Bsc)
• Commercial postgraduate qualification (Honours/Postgraduate Diploma) will be advantageous
• 8 years experience in retail, 5+ years experience as a Senior Buyer in Home and Living.
• Experience in buying 3rd party brands is preferable.
• Ability to think on his/her feet
• Critical thinking
• Excellent communication skills.
• Good organisational and interpersonal skills.
• Managing competing priorities
• Proven decision-making ability.
• Resilient, dedicated and self-motivated
• Strong business acumen and merchant thinking.

Skills, knowledge & abilities:

• Strong analytical ability, uses data to inform decisions, identify the root cause and resolve problems
• Proven track record of negotiation and stakeholder management
• Entrepreneurial/commercial mindset Solutions-oriented, can-do attitude; self-motivated
• Ability to manage self and an assistant according to clear prioritization and structured planning
• ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a significant plus)
• Understanding of the key business drivers within online retail

Let’s talk about life @ Superbalist:

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. Collab and make something great.
• Remote work: Love water cooler chats and working from home? Superbalist.com offers the best of both worlds.
• Good times: Get to know the other extraordinary minds at Superbalist.com during regular social events and out-of-office activities (think hikes, think mini golf, think lunch, think good times).
• Staff discount: The latest fashion at even better prices. What more could you ask for?
• Birthday leave: Enjoy your mandatory fun day off - you deserve it!
• Free parking: No more 5km fun runs to your desk (unless you want to).

Ready to make your mark and take your career to the next level? We’re waiting for you!

Superbalist is an Equal Opportunity Employer.

Applicants from previously disadvantaged groups and people with disabilities will be given preference.