Customer Repair Advisor

Southern Housing; oThongathi; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading housing organization in KwaZulu-Natal is seeking a motivated Customer Advisor to deliver exceptional customer service. You will handle calls and manage digital contacts while diagnosing and processing repairs for residents. Ideal candidates will possess strong communication skills and a team-oriented attitude. While experience in a customer contact center is beneficial, training will be provided, making this an excellent entry-level opportunity. Join us for a rewarding career in housing and community development.

Qualifications

• Excellent communication skills, both oral & written.
• Able to navigate and manage systems efficiently.
• Resilient and able to handle challenging customers.
• Organized with good attention to detail.
• Possess a positive 'can-do' attitude.

Responsibilities

• Handle calls and action digital contacts accurately.
• Diagnose and raise a wide range of repairs for residents.
• Communicate regularly with residents, colleagues, and contractors.

Skills

Excellent communication skills

Ability to manage systems efficiently

Personal resilience

Organizational skills

Positive attitude

Experience in repairs & maintenance environment

Job description

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Are you ready for a challenge? We’re looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.

You’ll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, you’ll have experience of working in a customer contact centre, but this is not essential as training will be provided.

What You’ll Need

• Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written.
• Able to work quickly and efficiently navigate and manage a range of systems and applications.
• Personal resilience and able to deal positively with challenging customers.
• You’ll be organised with good attention to detail.
• A positive ‘can-do’ attitude.
• Experience in working in repairs & maintenance environment (desirable).

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Advert closing date: 21st December 2025

Shortlisting date: 22nd December 2025

Interview date: Week commencing 5th January 2025

Please note, we reserve the right to close the advert early if we receive a high volume of applications.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Housing and Community Development

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