Automotive Manager Midrand

Flink Recruit Pretoria; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in South Africa seeks an experienced Claims Manager to oversee the claims process within the automotive sector. Responsibilities include managing a team of claims specialists, ensuring accuracy in claims processing, and maintaining high customer satisfaction. The ideal candidate should possess strong leadership and communication skills, along with a bachelor's degree in business administration or finance. This role offers an annual package plus medical and pension benefits.

Benefits

Medical benefits

Pension structure

Responsibilities

• Lead and supervise a team of claims specialists, providing guidance and support.
• Oversee the end-to-end claims process from submission to resolution.
• Serve as a point of contact for escalated claims issues and handle inquiries.
• Collaborate with internal departments and external partners to resolve claims.
• Conduct audits of claims files to ensure compliance and identify trends.
• Identify opportunities to improve the claims process and implement changes.
• Prepare and present reports on claims activity and performance metrics.

Skills

Team Management

Claims Processing

Customer Interaction

Collaboration

Quality Assurance

Process Improvement

Reporting

Education

Bachelor's degree in business administration, finance, or a related field

Job description

Claims Manager

Reference : PTA -SM-1

As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process for motor-related claims, ensuring efficiency, accuracy, and customer satisfaction.

You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes.

This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.

Duties & Responsibilities

• Team Management :
  • Lead and supervise a team of claims specialists.
  • Provide guidance, support, and training to team members.
  • Monitor performance and implement strategies for improvement.
• Claims Processing :
  • Oversee the end-to-end claims process, from submission to resolution.
  • Review and analyze claims documentation for accuracy and completeness.
  • Ensure timely processing of claims while adhering to company policies and industry regulations.
• Customer Interaction :
  • Serve as a point of contact for escalated or complex claims issues.
  • Communicate with customers to gather necessary information and provide updates on claim status.
  • Handle customer inquiries and complaints professionally and efficiently.
• Collaboration :
  • Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues.
  • Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
• Quality Assurance :
  • Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements.
  • Identify trends or patterns in claims data and implement corrective actions as needed.
• Process Improvement :
  • Identify opportunities to streamline and improve the claims process.
  • Develop and implement new procedures or systems to enhance efficiency and accuracy.
  • Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
• Reporting :
  • Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement.
  • Provide insights and recommendations to senior management based on data analysis.

Requirements

• Bachelor's degree in business administration, finance, or a related field (Beneficial).

Package & Remuneration

Annually plus Medical and Pension structure.