lavori da Customer Service in località Francia

The Team Leader leads, guides, and supports a team of consultants to achieve sales targets,

provide exceptional customer service, and deliver financial solutions to educational

institutions, students, or other relevant clients.

This involves motivating and managing the team to ensure optimal performance while

maintaining compliance with industry regulations and company policies, acting as a coach

and mentor, resolving escalated issues, facilitating professional development, and

implementing sales strategies that align with the company's goals.

• Establish an unobstructed vision and objectives for the team, aligning

them with the company's goals.

• Facilitate regular team meetings to communicate updates, share best

practices, Achievement of team goals and milestones.

• Lead by example, demonstrating a high standard of professionalism,

integrity, and performance- Feedback from team members on

leadership effectiveness

• Monitor individual and team sales performance through key

performance indicators (KPIs) such as conversion rates, lead

generation, and revenue achieved.

• Implement effective sales strategies, offer guidance on best practices,

and ensure alignment with company goals.

• Identify and address performance gaps by providing coaching, training,

and necessary resources to team members.

• Ensure growth of new business acquisition to 40% from the current

33%.

Customer Focus

• Promote a customer-centric culture within the team, emphasizing

empathy, responsiveness, and effective communication.

• Oversee customer interactions to ensure consistency in service quality

and adherence to the company's standards.

• Manage escalated customer complaints and provide solutions to

maintain satisfaction and loyalty.

• Reduction in customer complaints and faster resolution times.

People Management

• Conduct regular performance reviews and provide constructive

feedback.

• Identify skills gaps and arrange training and professional development

programs.

• Foster a positive work environment by recognizing achievements,

resolving conflicts, and promoting teamwork.

• Improvement in individual consultant performance over time
• Ensure team compliance with relevant industry regulations and the

company's internal risk management policies.

• Conduct regular audits or checks on sales processes, customer

interactions, and documentation to identify any risk areas.

• Train and educate team members on compliance and risk mitigation

strategies

Plan, coordinate & Control Tactical Sales Activities

• Initiates and coordinates development of action plans to penetrate new

markets.

• Direct acquisition, growth, drive and monitoring sales and align them in

terms of sales plan to achieve regional profit target.

Personal Development

• Attend external courses / sales workshops.
• Register for a course / programme which is focused on self-empowerment and career growth

Team Leader Requirements & Competencies :

• Understanding of the educational market

and Fundi offerings

• Product knowledge
• Proficiency in CRM software and data

analytics.

• Strong problem-solving skill
• Analytical thinking
• Conceptual thinking
• Results focused
• Ability to network and build relationships with

ease

• Self-Confidence
• Fosters an inclusive and diverse team
• National Diploma / Degree in Marketing & Sales or related field.
• 3 years or more sales experience in a sales environment, with at least 1 year in a supervisory / leadership role.

Team Leader • KwaZulu Natal & Free State, South Africa