Estate Relations Officer

Pearl Valley Homeowners Association; Paarl; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A residential estate management association in Paarl is seeking a dedicated professional to provide exceptional service to residents, ensuring compliance with HOA rules and maintaining the estate's ambiance. Ideal candidates must have relevant experience, strong communication skills in both English and Afrikaans, and proficiency in Microsoft Office. This role offers opportunities for conflict resolution and community engagement, contributing to an organized and pleasant living environment.

Qualifications

• At least 3 years’ experience in a similar role like homeowners’ association or customer service.
• Knowledge of residential estate management functions.
• Self-motivated and able to work independently.

Responsibilities

• Provide service to residents by sharing information and advice.
• Monitor compliance with estate rules and conduct inspections.
• Respond promptly to incidents and complaints.

Skills

Excellent communication skills in English and Afrikaans

Conflict-resolution and problem-solving skills

Organised and methodical

Strong work ethic

Time management

Project management

Education

Minimum Grade 12 certificate

Relevant tertiary qualification

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Key performance areas

• Provide a service to residents by sharing information, answering questions and offering advice and guidance
• Preserve and enhance the residential ambience and lifestyle within the Estate
• Ensure that all parties are aware of applicable rules (residents, visitors, employees, builders, contractors and general service providers) and that rules are applied in a tactful and professional manner
• Monitor and ensure compliance with estate rules regarding contractors and service providers, vehicles, use of estate facilities, property appearance, neighbour relations, animals and pets, and general conduct on the estate
• Conduct regular inspections of the estate to ensure compliance with HOA rules
• Pro‑actively identify, investigate and address problems and issues
• Respond promptly to incidents and complaints
• Engage in formal correspondence in the form of letters, emails, notices, etc.
• Ensure accurate and efficient record‑keeping and reporting

Requirements

• Minimum Grade 12 certificate (relevant tertiary qualification will strengthen the application)
• At least 3 years’ experience in a similar role (homeowners’ association, customer service, public relations, hospitality services, compliance management, etc.)
• Knowledge and understanding of the functions of residential estate management
• Excellent communication skills in English and Afrikaans
• Organised and methodical, with a strong work ethic, time management and project management
• Professional, tactful, and composed under pressure, with strong conflict‑resolution and problem‑solving skills
• Self‑motivated, able to work independently and as part of a small team
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Valid driver’s licence (code 10 and PDP will be added advantages), own reliable transport, and clean criminal record.