Groups, Conference & Events Supervisor

Nh Hotels; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable hotel chain in Johannesburg is looking for a Groups, Conference Events Supervisor responsible for coordinating all aspects of group bookings, conferences, and special events. The successful candidate will manage event planning, client relations, and team coordination to ensure seamless execution. Strong organizational skills, leadership abilities, and event management software proficiency are essential. Flexibility in scheduling is required, including evenings and weekends to meet client needs.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication skills and ability to lead a team.
• Proficiency with event management software is a must.

Responsibilities

• Manage group, conference, and event bookings from inquiry to execution.
• Serve as the main point of contact for all event clients.
• Ensure all events run smoothly according to the agreed plan.

Skills

Organizational abilities

Interpersonal skills

Leadership

Problem-solving

Customer service

Education

Experience in Events, Groups, Conference Banqueting, or Hospitality Sales

Tools

Event management software

Microsoft Office

Job description

Job Description The Groups, Conference Events Supervisor is responsible for coordinating and supervising all aspects of group bookings, conferences, meetings, and special events.

This role ensures seamless event planning and delivery, exceptional client service, and effective communication between clients, internal teams, and external partners.

Key Responsibilities

• Event Coordination Planning: Manage and oversee group, conference, and event bookings from initial inquiry to final execution.
• Prepare event proposals, function sheets, BEOs (Banquet Event Orders), and contracts.
• Conduct site visits, client meetings, and event briefings.
• Customize event packages based on client needs and venue capabilities.

Client Relations

• Serve as the main point of contact for all event clients.
• Build and maintain strong relationships to encourage repeat business.
• Provide timely responses to inquiries, quotes, and follow-ups.
• Handle client feedback, special requests, and last-minute changes.

Team Leadership Coordination

• Supervise and support the Groups Events team, ensuring tasks are completed accurately.
• Coordinate with F B, Sales, Front Office, Reservations, and Operations departments.
• Assist with staff scheduling and training related to event standards.
• Ensure all team members understand event requirements and timelines.

Operational Execution

• Ensure all events run smoothly according to the agreed plan.
• Monitor event setup, service, timing, and overall guest experience.
• Resolve operational issues quickly and efficiently.
• Ensure compliance with health, safety, and brand standards.

Administration Reporting

• Maintain accurate records of bookings, contracts, and event documentation.
• Assist with budget monitoring, revenue tracking, and forecasting.
• Prepare post-event reports and conduct debriefings with teams.
• Use CRM and event management systems to update and manage client data.

Qualifications

• Experience in Events, Groups, Conference Banqueting, or Hospitality Sales.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead a team and work under pressure.
• Proficiency with event management software and Microsoft Office.
• Strong attention to detail and customer-service mindset.
• Flexible schedule, including evenings and weekends when required.

Additional Information

• Key Competencies Leadership teamwork Client service excellence Time management Problem-solving Negotiation and sales awareness Adaptability