Customer Service jobs in United States

Key Responsibilities:

- Lead and manage the onboard diving operations, including planning, organizing, and executing diving activities for guests onboard a cruise ship

- Supervise a team of dive instructors and dive masters, providing guidance and support as needed

- Ensure the safety of all guests participating in diving activities by following established protocols and conducting regular safety checks

- Maintain and inspect all diving equipment to ensure it is in good working condition

- Provide instruction and guidance to guests on diving techniques, safety procedures, and marine life

- Promote responsible diving practices and educate guests on the importance of preserving marine ecosystems

- Keep accurate records of all diving activities, including guest certifications, dive logs, and equipment maintenance

- Communicate effectively with other departments on the ship to coordinate diving activities and ensure a seamless guest experience

- Participate in training and development programs to enhance your diving skills and knowledge

- Adhere to all company policies and procedures, as well as safety regulations and international diving standards

Qualifications:

- Minimum of 2 years of experience as a dive instructor or dive master

- Current certification as a Dive Master or higher from a recognized diving organization

- First Aid and CPR certification

- Excellent leadership and communication skills

- Strong knowledge of diving techniques, equipment, and safety procedures

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work long hours and adapt to changing schedules

- Fluent in English, both written and spoken

- Strong customer service skills and a passion for providing exceptional guest experiences

- Ability to work well in a team and independently

- Physically fit and able to lift heavy equipment and work in water for extended periods of time