Customer Service jobs in South Africa

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximize their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

At GEP, we arelooking to continue our growth trajectory by expanding our talented managed services team.

As a Sourcing Lead, you will partner with our client and internal teams and manage the planning and execution of strategic sourcing initiatives using a multi-step sourcing process.

• Develop category specific requirements and scopes of work consistent with business requirements and client sourcing strategy
• Conduct spend analytics and utilize analytical expertise to deliver a comprehensive total cost of ownership assisting the client business in delivering measurable cost savings
• Initiate and structure efficient RFx’s, participate in supplier negotiations and support negotiation strategies based on supplier proposals and spend analytics
• Utilize your well-developed sourcing skills to manage supplier selection processes and provide data and recommendations to ensure informed business awardswhile developing contractual agreements in collaboration with our client’s business and legal departments

Scope of Responsibilities :

• Collaborate with Client Category Managers and/or SMEs on project strategy; determine sourcing approach and methodology to be applied based on the strategy
• You will lead and execute the GEP sourcing process from start to finish, e.g., spend data collection and analysis, supply market analysis and supplier discovery if needed
• You will manage suppliers during the sourcing process, including conducting supplier orientation and training on the sourcing process then following up with suppliers on milestone activities
• You will also perform in-depth analysis of proposals submitted, facilitate supplier evaluations, draw conclusions, prepare comprehensive summaries, and present to the client in a concise manner

• You should possess strong sourcing skills, including sourcing methodology and process, e-Sourcing technology, RFX development and management (3-5 years)
• Familiarity with various best practice sourcing approaches and techniques
• Knowledge of the indirect category would be advantageous (trends, suppliers, industry specifics and terminology, legal frameworks)
• You should have the ability to facilitate a total cost ownership discussion with a client team and identify total cost elements
• Strong ability to handle client issues and escalations with sensitivity and diligence, eliminating a need for further escalation
• Proficiency in using e-Sourcing tools.
• Excellent project management skill including project planning, time management, multitasking and critical path definition
• Strong customer service orientation including demonstrated communication during issue resolution and relationship management skills
• Willingness to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groups
• Solid decision-making and problem-solving ability using available facts in sensitive client situations

As GEP experiences active and rapid growth, we’re looking for people who want to flourish along with us — helping to pave the way to a brighter future.

To learn more about our comprehensive range of consulting and outsourcing services, please visit www.gep.com.

GEP is an Equal Opportunity Employer.