Global Product Support Specialist – Customer Success

Uptick; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing tech company is seeking a Support team member in Durban North. The ideal candidate should have excellent communication skills and a passion for customer service. Responsibilities include providing personalized support, addressing client inquiries across various channels, and helping to identify issues for resolution. The role requires a technology-savvy individual who thrives in a fast-paced environment and is eager to contribute to team success.

Qualifications

• Experience in setting expectations and communicating with clients over phone, email & chat.
• A passion for creating value for customers and understanding the product deeply.
• Ability to identify and document bugs for developer teams.

Responsibilities

• Provide thoughtful, personalized support to users through various channels.
• Adjust communication approach based on different customer types and situations.
• Spot trends in customer issues and flag them to the team.

Skills

Communication with clients over various channels

Critical thinking and problem solving

Personalized customer support

Job description

A growing tech company is seeking a Support team member in Durban North. The ideal candidate should have excellent communication skills and a passion for customer service. Responsibilities include providing personalized support, addressing client inquiries across various channels, and helping to identify issues for resolution. The role requires a technology-savvy individual who thrives in a fast-paced environment and is eager to contribute to team success.