Customer Service jobs in United States

Job Title: Web and Design Project Manager

Location: Remote (South Africa)
Salary: Basic plus 10% commission on upsells or new business
Benefits: 25 days annual leave, Birthday off, Access to a Mental Health system

Company: UK Digital Marketing agency London

About Us:

Our client is UK Digital Marketing agency based in London. We passionate about delivering cutting-edge web and design solutions to our clients. We pride ourselves on our creativity, dedication, and commitment to excellence. Our team thrives on innovation and is looking for a driven, reliable, and skilled Web and Design Project Manager to join us and make an impact.

Job Overview:

We are seeking a dynamic Web and Design Project Manager with at least 3 years of experience, preferably from an agency background, to oversee and manage web and design projects. This role involves onboarding new projects, briefing our design and development teams, and ensuring projects are completed on time and to the highest standard. You will be the main point of contact for clients, handling their queries, managing progress through Monday.com, and ensuring their satisfaction throughout the project lifecycle.

Key Responsibilities:

• Project Management: Onboard new website and design projects, brief them to our design and development team, and manage project progress using Monday.com.
• Client Communication: Act as the primary contact for clients, providing updates, addressing queries, and resolving any issues.
• Team Collaboration: Work closely with our design and development teams to ensure seamless project execution and high-quality results.
• Trend Awareness: Stay updated on the latest web and design trends to bring innovative ideas and solutions to our projects.
• Knowledge Application: Utilize your expertise in WordPress and website building to ensure our projects meet technical and design standards.
• Upsell and Business Development: Actively seek opportunities for upsells and new business, earning a 10% commission on any new business brought in.

Requirements:

• Experience:Minimum of 3+ years in project management within a web or design agency.
• Immediate Availability: Able to start immediately.
• Skills:Strong understanding of web and design trends, knowledge of WordPress, excellent customer service skills, and proficient in English.
• Attributes:Reliable, team-oriented, and passionate about web and design.
• Tools:Experience with Monday.com or similar project management tools.
• Salary:Competitive salary with commission opportunities.
• Leave:25 days annual leave and your birthday off.
• Health:Access to a Mental Health system for therapy sessions at any time.

How to Apply:

If you are a web and design enthusiast with a knack for project management and a passion for delivering exceptional results, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role. ONLY APPLY IF MEET THE REQUIREMENTS.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.