Front Desk Guest Service Agent: Elevate Every Check-In

Hilton Worldwide, Inc.; Durban; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A global hospitality leader seeks a Front Office Guest Service Agent at their hotel in Durban. This role involves providing exceptional reception services to enhance guest experiences from check-in to check-out. Ideal candidates will have experience in customer service, excellent communication skills, and a professional demeanor. Join a team that values high standards of service and aims to create remarkable hospitality experiences for guests across the globe.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services for guests during their stay.
• Achieve positive outcomes from guest queries efficiently.
• Ensure efficient check-in and check-out processes.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

A global hospitality leader seeks a Front Office Guest Service Agent at their hotel in Durban. This role involves providing exceptional reception services to enhance guest experiences from check-in to check-out. Ideal candidates will have experience in customer service, excellent communication skills, and a professional demeanor. Join a team that values high standards of service and aims to create remarkable hospitality experiences for guests across the globe.