German-Speaking Team Leader: Drive Service Excellence

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in customer experience solutions is seeking a German-Speaking Team Leader in Cape Town. This role offers a competitive salary of R32,000 per month and is ideal for someone with proven leadership in customer service. Responsibilities include leading a high-performing team, ensuring KPI targets are met, and improving customer satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving skills.

Benefits

Competitive Salary

Leadership Opportunity

Career Growth

Qualifications

• Fluent in German (written and spoken) – C1 level or higher.
• Proven leadership experience in a call centre or customer service environment.
• Strong understanding of customer service best practices.

Responsibilities

• Lead, coach, and mentor a German-speaking customer service team.
• Monitor team performance and ensure KPI targets are met.
• Handle escalations and ensure timely resolution of customer queries.

Skills

Fluent in German (C1 level)

Team leadership

Customer service best practices

Problem-solving skills

Job description

A global leader in customer experience solutions is seeking a German-Speaking Team Leader in Cape Town. This role offers a competitive salary of R32,000 per month and is ideal for someone with proven leadership in customer service. Responsibilities include leading a high-performing team, ensuring KPI targets are met, and improving customer satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving skills.