Customer Service jobs in South Africa
Assistant Store Manager
Job Placements
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Assistant Store Manager
Job summary
A leading retail company seeks an Assistant Store Manager in Johannesburg to drive sales performance and operational excellence. You will lead a high-performance team, ensuring exceptional customer service while overseeing inventory management and staff development. This role demands a results-driven approach, fostering a customer-first culture, and promoting internal growth within the team.
Responsibilities
- Drive store performance to achieve and exceed sales targets.
- Ensure exceptional customer experiences that exceed expectations.
- Train, develop and motivate staff to reach full potential.
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.