Assistant Store Manager

Job Placements; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company seeks an Assistant Store Manager in Johannesburg to drive sales performance and operational excellence. You will lead a high-performance team, ensuring exceptional customer service while overseeing inventory management and staff development. This role demands a results-driven approach, fostering a customer-first culture, and promoting internal growth within the team.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.