Customer Service-Jobs in Italien

Main Purpose of Job

The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advise colleagues on best practice methodologies for repairs and improvements as per customer requirements.

Qualifications, Experience and Skills Required

1. Motor Mechanic Trade Certification
2. Minimum of 3 years' experience as a technician in a dealership / workshop environment (Nissan experience will be an advantage)
3. Valid Driver's License
4. Clear criminal record

Key Duties and Responsibilities

1. To carry out repairs and diagnostic work timeously as instructed.
2. To provide advice and support to colleagues on technical matters.
3. To ensure diagnostic equipment is used correctly for vehicle examinations.
4. To take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
5. To ensure standards are maintained with vehicle care and safety whilst performing functions.
6. To ensure vehicles are returned to the customer after service in a neat and clean condition.
7. Ensure diagnosis leads to the most cost-effective and accurate remedy to fault or customer complaint.
8. To accurately complete job cards and additional information on the vehicle before handing the job card to Service Advisor.