Kokstad - Cashier - Pipeline

Pedros; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A popular fast-food establishment in Durban is seeking a Customer Service representative responsible for delivering exceptional service and processing transactions accurately. The role includes maintaining service speed, educating customers about promotions, and ensuring the cleanliness of service areas. Candidates should have at least a Senior Certificate and one year of retail cashier experience, preferably in a quick-service restaurant environment.

Qualifications

• Preferred: National Senior Certificate.
• Must have: Senior Certificate.
• Experience in cash handling preferred.

Responsibilities

• Provide great customer service by processing orders.
• Maintain speed of service during peak times.
• Educate customers about promotions effectively.

Skills

Literacy skills

Numeracy skills

Customer service

Time management

Upselling techniques

Education

National Senior Certificate

Senior Certificate

Job description

Purpose

Job Description

To provide great Customer service by actively, timeously and accurately processing transactions on POS.

Duties And Responsibilities

• Provide Great Customer Service by processing Customer orders according to SOP
• Maintain speed of service
• Process payment types accurately according to SOP
• Educate Customers about current promotions and drive sales
• Increase ticket averages by upselling or suggestive selling techniques
• Maintain the Cleanliness and Hygiene of the counter service areas according to SOP
• Maintain FOH Stock according to SOP

Requirements

• National Senior Certificate (preferred)
• Senior Certificate (required)
• Well-developed Literacy skills
• Well-developed Numeracy skills
• One year’s experience as a retail cashier (QSR environment preferred)