Remote Customer Excellence Team Lead — Johannesburg

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service organization is looking for a Customer Excellence Team Leader in Durban, South Africa. The role involves leading a team, mentoring agents, and managing customer queries while ensuring operational efficiency. The ideal candidate will have proven leadership experience and strong communication skills. There’s an opportunity for remote work with potential for permanent placement after three months.

Qualifications

• Proven leadership experience in customer service.
• Strong communication skills.
• Drive for results.

Responsibilities

• Mentor agents to improve performance.
• Manage customer queries to ensure satisfaction.
• Ensure operational efficiency in services.

Skills

Leadership

Communication

Results-driven

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service.

Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for results.

This role offers remote work with potential for permanent placement after 3 months.