Remote Customer Excellence Team Lead

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards providing exceptional service. This role requires proven leadership experience, strong communication skills, and a results-driven mindset. Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency. The position offers remote work with the potential for permanent placement after 3 months, making it an attractive opportunity for experienced individuals in the field.

Qualifications

• Proven leadership experience in customer service.
• Strong communication skills required.
• Results-driven mindset essential.

Responsibilities

• Mentor and support agents for exceptional service.
• Manage customer queries efficiently.
• Ensure operational efficiency within the team.

Skills

Leadership experience

Strong communication skills

Results-driven mindset

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards providing exceptional service.

The role requires proven leadership experience in customer service, strong communication skills, and a results-driven mindset.

Responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

This position offers remote work with potential for permanent placement after 3 months.