Store Manager

Job Placements; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Durban is seeking a results-driven Store Manager to lead a high-performance environment. You will oversee operational management, drive sales, and ensure outstanding customer service while managing a motivated team. Your key responsibilities include achieving sales targets, effective stock management, and fostering a customer-first culture. The ideal candidate should excel in leadership and have a proven track record in retail management. Join us to promote staff development and contribute to a thriving store.

Qualifications

• Proven experience in retail management.
• Strong leadership skills and ability to motivate a team.
• Excellent customer service and communication skills.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a

Store Manager

and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, e